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Shipping, Delivery & Returns

SHIPPING & DELIVERY

We aim to ship every order within 1-2 days. Keep in mind everything is specially handcrafted at home and sometimes it might take a little bit longer but rest assure that if anything like that happens, we will contact you straight away :)

 

RETURNS, EXCHANGES & REFUNDS

We seriously doubt that you will ever want to return your amazing souvenirs, but these are the instructions just for some piece of mind:

 Keep in mind:
♥ Refunds will only be issued for unused or faulty items returned to us within 28 days.
♥ Original shipping charges are non-refundable.
♥ Return delivery of the unwanted item must be arranged and paid for by the customer.
♥ We are unable to refund or exchange any items which have been damaged whilst in the customer's care or lost in transit - we recommend you select a tracked service and retain proof of postage in case there are any issues with the return shipping.

Step 1: Submit your return request online
♥ You can submit your return by emailing us at shop@tohomefromlondon within 14 days of receiveing your item. We need your order number, the product(s) you want to return and the reason for it.

Step 2: Wrap the product(s)
♥ Put the product(s) in their original package (where applicable) or in a well sealed package.
♥ If you are using the original packaging please remove any old shipping labels.

Step 3: Send it back
♥ Return Address is:

 To Home From London
 Camden Stables Market, Chalk Farm Road
 Unit 504
 London NW1 8AH
 United Kingdom

♥ We will process your return as soon as we receive your product(s).
♥ After receiving your return, you will receive a confirmation from us by email. We will settle everything within 2 weeks.